Contact the asmallgoodthing.co.uk editorial team
Have a question about the information on this site? You can reach our editorial team at [email protected]. We handle questions about the content published here – how Fatpirate works, what we've covered, and anything you think needs clarifying. We aim to reply within 48 hours during the working week.
This inbox is for questions about our content only. If you need help with your account, a deposit, a withdrawal, or anything that touches your play at the operator, the section below tells you how to reach them directly.
Questions about your account
For anything that involves your account – registration, deposits, withdrawals, bonuses, identity verification, or a technical issue – contact the operator's support team. They have access to your account and can act on it; we do not. The operator offers email and live chat, both available 24/7.
When you write in, have the following ready so the first reply can be useful: the email address registered on the account, the approximate time the problem happened, and any reference number or error message shown on screen. A clear description with those details usually settles things faster than a back-and-forth.
The operator's support email is [email protected]. For complaints specifically, write to [email protected].
Help with gambling
If you need support with gambling itself – not a technical question but help with the activity – free and confidential services are available in the UK around the clock. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24/7) and offers online chat at gamcare.org.uk. BeGambleAware (begambleaware.org) and Gordon Moody (gordonmoody.org.uk) also provide treatment and advice.
If you want to block access across all licensed operators in the UK, GamStop (gamstop.co.uk) is a free national self-exclusion scheme. Software like Gamban (gamban.com) and BetBlocker (betblocker.org, free) works across devices and blocks sites at the system level.
Escalating a complaint
If your issue with the operator is not resolved through their support channels and you believe the operator has acted unfairly, you can escalate it. Start with the operator's own complaints process – use the complaints email above and give them a reasonable timeframe to respond, usually 8 weeks.
If the matter remains unresolved after that, or if the operator does not respond at all, you may refer the complaint to an alternative dispute resolution (ADR) service. The operator's terms should name which ADR provider they use. Keep a record of all correspondence – dates, emails, reference numbers – as you will need to show you attempted to resolve it directly first.
This site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.